Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service by showcasing in-depth product knowledge.

• Engage with users via email, chat, and social media platforms.

• Enhance Sleeper's reputation through effective conflict resolution and communication.

• Foster and maintain strong relationships with users.

• Gather customer feedback and direct it to the appropriate channels.

• Assist with user onboarding processes.

• Address and resolve bugs and usability challenges.

• Gather and prioritize requests for product features and improvements.

• Identify and implement innovative solutions.

• Collaborate with various departments and interact with users.

⛳️ Requirements

• Familiarity with Intercom is preferred but not mandatory.

• Strong verbal and written communication abilities.

• Willingness to work evenings and weekends due to varying shift requirements.

• Availability for 5 days of work with 2 days off is essential.

• Passion for Sleeper.

• Must be legally authorized to work in the United States.

• Must provide a City, State location within the US.

🏝️ Benefits

• Competitive salary.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan.

• Flexible working hours and options for remote work.

• Opportunities for career growth and advancement.

• Paid time off (PTO).

• Medical and dental coverage.

• Commitment to equal employment opportunities.

• Reasonable accommodations for qualified individuals with disabilities.