Customer Success Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Bachelor's degree required

• Excellent written and verbal communication skills

• Capability to establish clear expectations and resolve issues effectively

• Strong organizational abilities with the capacity to prioritize in a fast-paced environment

• Team-oriented approach and effective utilization of both internal and external resources

• Creative and analytical skills for problem-solving

• Experience in customer-facing roles within the software industry

• Preferred experience and knowledge in the education sector

• Familiarity with Instructure products is advantageous

• Willingness to work during APAC business hours

• All employees are required to complete a background check

• Candidates may be required to confirm their legal name, current physical location, valid contact number, and residential address

⛳️ Requirements

• Bachelor's degree required

• Excellent written and verbal communication skills

• Capability to establish clear expectations and resolve issues effectively

• Strong organizational abilities with the capacity to prioritize in a fast-paced environment

• Team-oriented approach and effective utilization of both internal and external resources

• Creative and analytical skills for problem-solving

• Experience in customer-facing roles within the software industry

• Preferred experience and knowledge in the education sector

• Familiarity with Instructure products is advantageous

• Willingness to work during APAC business hours

• All employees are required to complete a background check

• Candidates may be required to confirm their legal name, current physical location, valid contact number, and residential address

🏝️ Benefits

• Competitive compensation

• Full-time employee participation in the ownership program

• Flexible work culture

• Generous time off, including local holidays and the annual “Dim the Lights” period in late December

• Comprehensive wellness programs and mental health support

• Learning and development resources

• Professional development tools

• Tuition reimbursement

• Technology and tools needed to do your best work

• Motivosity employee recognition program

• Inclusive, supportive culture

• Remote work arrangement