Customer Success Associate

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Greet new users as they join CoinLedger

• Deliver prompt customer support through Intercom, chat, and email

• Foster product growth and retention by assisting customers in staying within the CoinLedger ecosystem

• Advocate for the user's perspective during product development

• Offer product insights and suggestions to the CoinLedger team

• Aid in optimizing customer service workflows

• Understand user needs and troubleshoot software challenges

• Build and maintain customer relationships while managing their expectations

• Report bugs and software enhancement requests to the engineering team via Slack, Linear, and other platforms

⛳️ Requirements

• Exceptional written and verbal communication abilities

• Fluent and proficient in English

• Background in customer service, ideally in remote settings

• Proven success in remote roles and environments

• Capacity to hold yourself accountable and manage your own schedule and duties in a remote atmosphere

• Familiarity and experience with cryptocurrency/blockchain

• Highly responsive to customer inquiries

• Positive demeanor and a genuine desire to assist others

• Entrepreneurial mindset with a proactive approach

• Technologically adept and able to swiftly learn new digital tools

• Willingness to commit at least 30 hours per week, over a minimum of 4 days, including one weekend day

• Ability to work within a U.S. time zone, preferably EST/EDT, CST/CDT, PST/PDT, or MST/MDT

🏝️ Benefits

• College credit (if applicable)

• Flexible work location

• Fully remote work environment

• Chance to gain experience at a rapidly growing tech startup in the crypto sector