Customer Success Analyst, Trilingüe

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop strategies to encourage the adoption of functionalities.

• Conduct onboarding sessions for the platform and re-skilling on new features for clients in both English and Spanish.

• Schedule and conduct Customer Success sessions with clients to anticipate issues and identify opportunities.

• Prepare reports from the Customer Success sessions.

• Communicate identified opportunities to product, sales, marketing, service, or experience teams.

⛳️ Requirements

• Degree in systems engineering or related fields.

• Knowledge of the software development lifecycle.

• Conversational proficiency in English and Portuguese.

• Advanced English / B2 level.

• Advanced Portuguese.

• Teamwork skills.

• Assertive communication.

• Experience with a user-centric approach.

• Project formulation and execution experience.

• Professional experience: less than 1 year.

🏝️ Benefits

• Indefinite term contract for individuals in Colombia.

• Remote work.