Customer Success Analyst – BI, Datacenter

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate the onboarding of new clients in the Datacenter, encompassing access setup, integrations, visual identity, variable and goal registration, and the creation of initial reports in presentation format.

• Oversee and enhance the existing client portfolio, placing emphasis on accounts with minimal adoption or incomplete registrations.

• Ensure that all records and operational information are current by coordinating and following up with the Media and BI teams.

• Transfer information between control spreadsheets, such as taxonomy and media plans, and the necessary formats for import into the Datacenter.

• Act as the main contact for tool requests, suggestions, bugs, and enhancements by documenting, prioritizing, and directly executing adjustments in configuration and parameterization within your jurisdiction.

• Collaborate with the technical team solely on issues that require development, monitoring progress until resolution.

• Partner with the Head of BI and Media on Datacenter project management, tracking the backlog, priorities, roadmap, and timelines.

• Assist in the rollout of new modules, features, and enhancements within the platform.

• Identify and capitalize on opportunities to automate and enhance processes related to data and BI operations.

⛳️ Requirements

• Experience in BI, data, digital media, or agency operations.

• Advanced proficiency in Excel and/or Google Sheets.

• Knowledge of paid media, particularly Meta Ads and Google Ads.

• Familiarity with GA4 and GTM, with a comprehension of the tools' logic without the need for direct configuration.

• Experience with a BI platform such as Looker Studio or Power BI is advantageous.

• Organized, analytical mindset with strong execution capabilities.

• Exceptional communication skills with the ability to request information and follow up on deadlines in a clear and collaborative manner.

• Self-sufficient in investigating issues, devising solutions, and adopting a hands-on approach.

• Interest in and practical experience utilizing AI for automation, data analysis, and problem-solving.

🏝️ Benefits

• Remote work opportunity.

• Partnership with Conexa: an online health and emotional well-being platform, offering two complimentary monthly consultations with psychologists and two with nutritionists.

• Partnership with Wellhub (Gympass) to promote your physical health.

• 23 paid business days of leave annually, scheduled throughout the year.

• Autonomy in service delivery.