Customer Success Agent – Junior

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage with customers via phone, guiding them through their sensor experience by utilizing open-ended questions.

• Collect information through focused follow-up inquiries.

• Proactively advance ongoing leak investigations.

• Assess customer accounts and extract pertinent information to clarify water damage incidents.

• Play a role in the development and enhancement of processes.

• During onboarding, familiarize yourself with the water sensor, associated processes, and customer communication practices.

⛳️ Requirements

• 1–2 years of experience in customer communication, or a natural aptitude for it.

• Enjoy engaging with customers over the phone.

• Excellent communication skills: clear articulation, active listening, and effective management of conversations.

• A sense of curiosity and the capability to quickly understand new concepts.

• A strong sense of ownership.

• Proficiency in German.

• Good command of English for internal coordination.

• Eagerness to develop a comprehensive understanding of water sensors and related processes.

🏝️ Benefits

• A small, well-coordinated team that will provide close support from day one.

• Direct access to the founding team and the genuine opportunity to make a significant impact.

• Regular team-building events.

• A steep learning curve and excellent opportunities for professional growth.

• The autonomy to establish your own area of responsibility and contribute to shaping the business model.

• Ongoing team support throughout the entire onboarding process.

• Hybrid or remote work options available within Germany.