Customer Success Agent

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Manage customer inquiries via email, live chat, and social media platforms.

• Assist customers with their orders, including shipping, returns, refunds, subscriptions, and addressing complaints.

• Retain subscribers by addressing their concerns and preventing unnecessary cancellations.

• Adhere to standard operating procedures and brand guidelines while exercising sound judgment to deliver appropriate solutions.

• Escalate complex issues and ensure accurate record-keeping.

• Motivate satisfied customers to provide authentic reviews.

• Offer 24/7 support to subscription customers globally.

⛳️ Requirements

• Minimum of one year experience in customer support.

• Familiarity with DTC, subscription, or supplement brands is advantageous.

• Proficient in clear, friendly, and professional written English.

• Dependable availability for scheduled rotating shifts, including some nights and weekends.

• Ability to adapt working hours based on customer support coverage requirements.

• Access to stable internet, a backup connection, and a quiet workspace.

• Calm and proactive approach to problem-solving.

• Capacity to take ownership and communicate effectively under pressure.

• Ability to work autonomously without constant supervision.

• Competence in adhering to standard operating procedures and brand guidelines.

• Skill in maintaining accurate records and escalating complex issues when necessary.

🏝️ Benefits

• Flexible part-time schedule with rotating shifts tailored to 24/7 coverage needs, including some nights and weekends, with shifts determined in advance.

• Performance bonuses based on individual and team achievements.

• Paid trial period with the possibility of transitioning into a long-term part-time position upon successful completion.

• Opportunities for long-term growth with potential for increased hours and responsibilities.

• Starting pay rate of $5 per hour.