Customer Success Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager and trusted advisor for the healthcare system along with its hospital and pharmacy stakeholders.

• Provide a consistently responsive, accurate, and solutions-driven customer experience.

• Ensure that customer requests are acknowledged, priorities are clear, information is precise, and issues progress without the need for repeated follow-ups.

• Coordinate with Cardinal Health teams and pinpoint accountable partners to meet customer requirements.

• Convey clear ownership and timelines while offering updates until resolution is achieved.

• Oversee a high volume of requests, recurring deliverables, meetings, reports, and urgent priorities.

• Navigate complex issues to resolution across various teams, including escalation and quick turnaround.

• Organize, validate, reconcile, and analyze financial, operational, utilization, inventory, compliance, and service data.

• Identify trends and risks, transforming data into insights and recommended actions.

• Lead customer meetings and business reviews, clarify complex information, and facilitate decisions and subsequent steps.

• Foster cross-functional relationships and uncover opportunities to enhance the customer partnership.

• Anticipate deadlines, risks, customer inquiries, and future needs.

• Uphold commitments, deliver precise work punctually, and mitigate recurring issues.

• Manage difficult conversations and customer feedback in a constructive manner.

• Assist customers in overcoming resistance to new ideas or changes while keeping opportunities visible.

• Balance competing priorities, ambiguity, escalations, and urgent customer situations.

⛳️ Requirements

• Previous experience in a customer-facing role.

• Experience executing in-person or live video presentations to external stakeholders and articulating metrics.

• Strong analytical and reporting skills.

• Proficiency in Excel VLOOKUP is mandatory.

• Ability to problem-solve and build key relationships with both external and internal customers.

• Willingness to travel once per quarter.

• A collaborative team player focused on continuous improvement and development.

• Capability to identify needs, take action, and manage projects effectively.

• Excellent communication skills.

• Attention to detail is essential.

• Must adhere to traditional Eastern Time Zone working hours.

• Ability to utilize Excel formulas, functions, and data tools to organize, validate, reconcile, and analyze information.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-life resources.

• Paid parental leave.

• Healthy lifestyle programs.

• Dedicated training programs.

• Employee development and well-being support.