Customer Success, Account Management Associate

This is a fully remote position, open to applicants in Singapore, +5 more countries.

📋 Description

• Manage CRM records, account details, renewal schedules, pipeline tracking, and reporting.

• Assist in CRM automation, system configuration, integrations, and enhancements across customer and commercial workflows.

• Facilitate account planning, customer follow-ups, meeting arrangements, action tracking, and daily account operations.

• Aid in renewals, proposals, expansion opportunities, and other commercial initiatives for existing accounts.

• Draft proposals, contracts, client documentation, reports, and internal resources.

• Provide support for vendor sourcing, quotations, purchase coordination, and additional operational tasks.

• Engage in ad-hoc projects within Customer Success, Account Management, and the broader organization.

• Ensure customer and account workflows are organized, precise, and progressing effectively.

• Assist the team in managing renewals, follow-ups, and account prospects.

• Deliver accurate and timely assistance across various customer accounts.

• Identify areas for process and workflow improvements.

• Take ownership of tasks from inception to completion.

• Work proactively and independently.

⛳️ Requirements

• 1–3 years of experience in sales operations, customer success, account management, business operations, or a related field.

• Recent graduates are encouraged to apply.

• Exceptional written and verbal communication skills in English.

• Strong organizational abilities and attention to detail.

• Capable of managing multiple priorities in a fast-paced setting.

• Proactive, resourceful, and eager to take initiative.

• Comfortable working independently and navigating ambiguity.

• Strong follow-through with the ability to track various moving elements.

• Familiarity with CRM tools or sales/account management processes (preferred).

• Experience supporting enterprise customers or commercial teams (preferred).

• Proficient spreadsheet skills and comfortable working with data (preferred).

• Background in a startup, scale-up, or B2B SaaS context (preferred).

• Interest in startups, AI, or B2B SaaS sectors (preferred).

🏝️ Benefits

• Remote work (APAC preferred).

• Full-time employment.