Customer Success 6 Affiliates

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer daily assistance to affiliates by assessing requests and directing each inquiry to the appropriate team.

• Monitor requests until they are resolved, ensuring prompt handling and clear communication with affiliates.

• Review AOV indicators for all offers on a daily basis, detect deviations, and implement actions to safeguard operational profitability.

• Document and follow up on incidents, maintaining current reports to aid management in decision-making.

• Facilitate onboarding for new affiliates, which includes granting access, creating groups, distributing materials, and overseeing the initial days.

• Organize materials, internal processes, and departmental documentation efficiently.

• Recognize opportunities for workflow enhancements and suggest actions to boost productivity, revenue, and affiliate volume.

• Assist Affiliate Management in coordinating and tracking the strategic activities of the department.

⛳️ Requirements

• Experience or knowledge in Digital Marketing, Direct Response, affiliate programs, info products, or e-commerce.

• Excellent written and verbal communication skills for managing relationships with affiliates and internal teams.

• Strong organizational skills and attention to detail to handle multiple concurrent requests.

• A proactive approach with the ability to identify issues and seek out solutions independently.

• Analytical skills to monitor KPIs and operational reports effectively.

• Intermediate proficiency in English for reading materials and utilizing platforms.

• Capability to collaborate effectively within a team while adhering to processes and organizational structure.

• Advantageous: prior experience in providing affiliate support or community management.

• Advantageous: background in Digital Marketing operations, Direct Response, or digital products.

• Advantageous: experience in Customer Success, Support, or Client Relationship roles.

• Advantageous: knowledge of Excel or Google Sheets.

• Advantageous: familiarity with affiliate platforms and process management tools.

🏝️ Benefits

• 100% remote work (work from home).

• Performance-based commission program.

• Work within a large international Direct Response operation.

• Growth plan, continuous development, and genuine opportunities for career advancement.

• Exposure to various business models, including Direct Response operations, Affiliate divisions, and the Education market, all commission-based.

• High-performance, meritocratic environment focused on scalability.

• Direct involvement in building and scaling campaigns that generate millions in revenue.

• Access to strategies, insights, and exchanges with top performance marketing professionals.

• Freedom to test new ideas, propose enhancements, and make a significant impact on operations.

• Collaborative team culture emphasizing knowledge sharing, experience exchange, and support for development.

• Daily interaction with specialists in Copy, Traffic, Performance, Product, Data, and Operations.