Customer Strategy Director – Ecosystem Programs

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Oversee extensive ecosystem and innovation initiatives from initial definition to execution and measurable results.

• Foster trusted relationships with senior and executive stakeholders, ensuring alignment between Faro and customer organizations.

• Engage effectively with business and technical stakeholders across data architecture, analytics, statistics, integrations, and clinical development workflows.

• Convert customer goals, emerging capabilities, and technical considerations into actionable guidance for informed decision-making.

• Collaborate with Data Science, Implementation Services, Product, and Engineering teams when specialized technical expertise is necessary.

• Develop change strategies and operational methods for sustainable technology adoption.

• Assist customers in navigating organizational complexities and progressing from experimentation to full adoption and scaling.

• Lead cross-functional initiatives through influence within Faro and customer organizations.

• Establish clarity around priorities, decisions, dependencies, and responsibilities across teams and workstreams.

• Create repeatable frameworks, operating models, and best practices for ecosystem programs and strategic customer engagements.

• Work together with Customer Strategy Managers to link ecosystem or innovation programs to overarching customer strategy, adoption, value realization, and long-term success.

⛳️ Requirements

• 8+ years of experience in management consulting, strategy consulting, data and analytics consulting, business transformation, or a similar strategic advisory context.

• Significant experience in data and analytics, statistics, data architecture, data strategy, or a related technical field.

• Strong knowledge of pharmaceutical R&D, clinical development, life sciences, or a closely related industry.

• Proven ability to manage senior customer relationships while effectively engaging with technical and data stakeholders.

• Exceptional structured problem-solving abilities and a knack for clarifying highly ambiguous situations.

• Experience in leading complex, multi-stakeholder programs across organizational boundaries.

• Capability to bridge business strategy and technical concepts without being the most technical specialist present.

• Excellent executive communication, facilitation, and storytelling skills.

• Demonstrated commercial insight and experience in identifying opportunities to enhance client or customer value.

• Ability to influence senior internal and external stakeholders without direct authority.

• Self-motivated, intellectually curious, and comfortable working in a rapidly changing environment.

• Willingness to travel up to 30%.

• Nice to Have: Management consulting experience within a dedicated data, analytics, or technology practice.

• Nice to Have: Experience advising pharmaceutical or biotechnology organizations on data strategy, clinical technology, or digital transformation.

• Nice to Have: Familiarity with clinical data standards, EDC, clinical systems, integrations, or clinical trial data flows.

• Nice to Have: Experience with statistical analysis or quantitative decision-making in clinical development.

• Nice to Have: Experience with AI-enabled technology or enterprise SaaS platforms.

• Nice to Have: Experience leading innovation or emerging-technology programs where requirements and success metrics evolved during the engagement.

🏝️ Benefits

• Competitive compensation.

• Generous vacation and parental leave.

• Flexible working hours.

• Remote-friendly working options.

• Occasional travel for in-person collaboration and team events.

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k).

• Life Insurance (Basic).

• Short Term and Long Term Disability.

• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed).

• Training & Development Reimbursement.

• Hybrid Work Environment.

• Peer-to-peer bonus program.

• Company/department outings and events.

• Stock Option Plan.

• Equity compensation.