Customer Strategy Director – Ecosystem Programs

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Oversee extensive ecosystem and innovation initiatives from initial concept through implementation and measurable results.

• Cultivate reliable relationships with senior and executive stakeholders while ensuring alignment between Faro and client organizations.

• Engage effectively with both business and technical stakeholders across areas such as data architecture, analytics, statistics, integrations, and clinical development workflows.

• Interpret customer goals, emerging capabilities, and technical factors to facilitate informed decision-making.

• Collaborate with Data Science, Implementation Services, Product, and Engineering teams when specialized technical knowledge is required.

• Develop change strategies and operational approaches to support sustainable technology adoption.

• Foster organizational alignment and momentum, transitioning from experimentation to widespread adoption and scaling.

• Unite business and technical stakeholders across Faro and client organizations.

• Lead by influence, clarifying priorities, decisions, dependencies, and responsibilities across teams and workstreams.

• Advance Faro’s ecosystem program methodology through repeatable frameworks, operational models, and best practices.

• Work alongside Customer Strategy Managers to link ecosystem or innovation programs with broader customer strategies, adoption, value realization, and long-term success.

⛳️ Requirements

• Over 8 years of experience in management consulting, strategy consulting, data and analytics consulting, business transformation, or a similar strategic advisory setting.

• Significant expertise in data and analytics, statistics, data architecture, data strategy, or a related technical field.

• Solid understanding of pharmaceutical R&D, clinical development, life sciences, or a closely related sector.

• Proven ability to manage senior customer relationships while also engaging effectively with technical and data stakeholders.

• Outstanding structured problem-solving abilities and a knack for clarifying highly ambiguous issues.

• Experience in leading complex, multi-stakeholder programs across organizational boundaries.

• Capability to bridge the gap between business strategy and technical concepts without needing to be the foremost technical expert in the room.

• Strong executive communication, facilitation, and storytelling abilities.

• Demonstrated commercial insight and experience in identifying opportunities for generating additional client or customer value.

• Comfortable influencing senior internal and external stakeholders without direct authority.

• Self-motivated, intellectually curious, and adept at operating in a fast-paced, evolving environment.

• Willingness to travel up to 30% of the time.

• Nice to have: Experience in management consulting within a dedicated data, analytics, or technology practice.

• Nice to have: Background in advising pharmaceutical or biotechnology organizations on data strategy, clinical technology, or digital transformation.

• Nice to have: Knowledge of clinical data standards, EDC, clinical systems, integrations, or clinical trial data flows.

• Nice to have: Experience in statistical analysis or quantitative decision-making in clinical development.

• Nice to have: Familiarity with AI-enabled technology or enterprise SaaS platforms.

• Nice to have: Experience leading innovation or emerging-technology initiatives where requirements and success metrics evolved during the engagement.

🏝️ Benefits

• Competitive compensation.

• Generous vacation and parental leave.

• Flexible working hours.

• Remote-friendly working arrangements.

• Occasional travel for in-person collaboration and team events.

• Comprehensive Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k).

• Basic Life Insurance.

• Short Term and Long Term Disability coverage.

• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed).

• Training & Development Reimbursement.

• Hybrid Work Environment.

• Peer-to-peer bonus program.

• Company/department outings and events.

• Stock Option Plan.

• Equity compensation.