Customer Solutions Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Territory Sales Managers to pinpoint and qualify sales opportunities based on projects.

• Leverage online bidding resources and market data to identify potential conversion chances.

• Assess opportunities presented by distributors and contractors.

• Create project-specific action plans to advance opportunities through the sales pipeline.

• Provide support from the initial qualification stage through to execution.

• Ensure accurate project details are maintained within the CRM system.

• Coordinate project activities with drafting, engineering, and internal support teams.

• Track project status, likelihood, timelines, and expected shipment dates.

• Review technical deliverables, drawings, and project documentation to ensure accuracy and completeness.

• Collaborate on pricing strategies and assist in budgetary and formal quotations.

• Guarantee that customers and sales partners receive timely and precise project information and technical deliverables.

• Analyze civil construction plans and specifications to grasp project requirements.

• Work alongside engineering teams to offer project recommendations and technical insights.

• Serve as a liaison among customers, sales personnel, engineers, and internal stakeholders.

• Engage with distributors, contractors, engineering firms, consultants, regulators, and other project collaborators.

• Promote collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams.

• Maintain databases for competitor and market intelligence.

• Identify opportunities for process optimization and operational efficiency.

• Offer ideas that enhance customer experience and support business growth.

⛳️ Requirements

• 2-4 years of experience in a relevant field, ideally in commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales settings.

• Experience in supporting project-based work from opportunity identification to project completion.

• Ability to comprehend and interpret construction plans and specifications.

• Strong project management and organizational abilities with the capacity to handle multiple priorities simultaneously.

• Exceptional verbal and written communication skills.

• Proficiency in Microsoft Office Suite.

• Ability to effectively work in a remote setting while supporting teams operating in Pacific and Mountain Time zones.

• Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related field (preferred).

• 3-5 years of relevant industry experience (preferred).

• Experience in civil construction, estimating, engineering, project coordination, or construction management (preferred).

• Familiarity with CRM systems and project tracking tools (preferred).

• Understanding of project quoting, construction bidding processes, and technical sales support (preferred).

🏝️ Benefits

• Flexible health, dental & vision benefits with HSA rollover.

• Employer-paid Life, AD&D, and Disability insurance.

• Attractive incentive bonus plans.

• 24/7 Employee & Family Assistance Program (EFAP).

• Wellness and mental health support programs.

• Exclusive discounts (Perkopolis & GoodLife Fitness).