Customer Solutions Manager – Technical

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assist in pre-sales initiatives by engaging with potential clients, grasping their technical needs, and presenting Altair's solutions effectively.

• Guide and facilitate customer technical assessments, which include proof-of-concept projects, benchmarking, hands-on solution validation, workshops, and technical demonstrations.

• Maintain the technical relationship with designated customers throughout the entire lifecycle, from initial contact and evaluation to post-sale adoption and growth.

• Comprehend customers' engineering, integration, and connectivity hurdles and convert them into actionable solutions.

• Lead onboarding, technical enablement, and solution design sessions with customer engineering teams.

• Work in tandem with Sales, Product, and R&D teams to advocate for customer requirements and influence product development.

• Identify opportunities for expansion and assist with renewals by showcasing measurable business impact.

• Resolve intricate technical issues and liaise with internal specialists to find solutions.

⛳️ Requirements

• 5+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Engineer, or in Pre-Sales/Post-Sales Engineering.

• Strong technical background, preferably in cellular technologies (4G/5G, NB-IoT, LTE-M), embedded systems, or related areas.

• An engineering or scientific degree in Electrical Engineering, Computer Engineering, Computer Science, Communications, or a related discipline.

• Demonstrated capability to manage complex customer relationships and achieve technical results.

• Excellent communication skills in English.

• Proficiency in additional Eastern European languages is advantageous.

• Ability to work across time zones with global teams.

• Self-motivated mindset suited for a remote, distributed work environment.

• Practical experience with embedded development tools, firmware, or cellular protocol stacks is a plus.

• Familiarity with IoT device certification, module integration, or carrier approval processes is a plus.

• Background in IoT, automotive, industrial automation, telecommunications, or consumer electronics is advantageous.

🏝️ Benefits

• Remote-first role offering flexibility and independence.

• Competitive salary and benefits tailored to your local market.

• Chance to tackle technically challenging problems with leading global clients.

• Collaborative and diverse international team.

• Self-starter environment well-suited for remote, distributed settings.