Customer Services Representative, Billing

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for patients and attorneys concerning billing inquiries and issues.

• Manage incoming communications from patients, attorneys, insurance providers, and other stakeholders.

• Address billing inquiries and resolve issues effectively.

• Listen attentively and convey revenue cycle results or processes to callers.

• Comprehend and implement payor and state regulations, along with client-specific information.

• Follow company policies and procedures diligently.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or a general education degree (GED) is mandatory.

• A minimum of 1 year of relevant experience in healthcare and/or call center environments is preferred.

• Acceptable combinations of education and experience will be considered.

• Capability to learn rapidly and achieve department production and quality objectives.

• Understanding of and proficiency in Customer Service department policies and procedures.

• Familiarity with medical insurance terminology is essential.

• Proficient in managing and prioritizing multiple tasks.

• Strong oral and written communication abilities.

• Dependable, team-oriented, and approachable, with excellent interpersonal skills.

• Ability to comprehend payor and state regulations and client information.

🏝️ Benefits

• Paid Time Off (minimum of 20 days, increasing up to 25 days per calendar year).

• 9 recognized holidays.

• Paid family leave.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance protection.

• Disability insurance coverage.

• Healthcare Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account (FSA).

• Limited Healthcare Flexible Spending Account (FSA).

• Transportation and Parking Flexible Spending Accounts (FSAs).

• Health Savings Account (HSA).

• 401(k) matching plan.

• Opportunities for training and professional development.

• Employee recognition and benefits.

• Flexible work arrangements available: remote work options.