Customer Services Representative, Billing

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for patients and attorneys concerning billing inquiries and issues.

• Manage incoming calls from patients, attorneys, insurance companies, and other parties.

• Address and resolve billing-related inquiries and provide assistance.

• Listen attentively and convey revenue cycle results or processes to callers.

• Comprehend and apply payer and state regulations along with client information.

• Follow company policies and procedures diligently.

• Perform additional duties as required.

⛳️ Requirements

• A High School diploma or a general education degree (GED) is mandatory.

• One year of relevant experience in healthcare and/or a call center is preferred.

• An equivalent combination of education and experience will be considered.

• Ability to quickly learn and achieve departmental production and quality objectives.

• Familiarity with Customer Service department policies and procedures is essential.

• Understanding of medical insurance terminology is required.

• Competence in managing and prioritizing multiple tasks effectively.

• Strong oral and written communication skills are necessary.

• Ability to comprehend payer and state regulations as well as client information is essential.

• Each essential responsibility must be performed satisfactorily.

🏝️ Benefits

• Paid Time Off

• 9 observed holidays

• Paid family leave

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• Transportation and parking FSAs

• Health Savings Account (HSA)

• Matching 401(k) plan

• Opportunities for training and professional growth

• Recognition opportunities

• Flexible benefits coverage options for employees and their families