Customer Services Management Leader – PV, BESS

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Lead a team of customer fleet managers.

• Report to the Solar and Storage Solutions Projects & Services Leader for the North America Region of the GE PCS business.

• Manage multiple post-COD customer accounts, including mid- and upper-level customer representatives.

• Drive key performance metrics for the SSS fleet to ensure they meet acceptable ranges for all customers.

• Oversee critical customer warranty obligations, spare parts, and service orders.

• Guide the fleet management team in addressing critical issues.

• Collaborate with the NAM resource leader on strategies related to warranty and service resources.

• Supervise the resolution of significant technical issues by working closely with GE engineering.

• Establish team priorities aligned with business-level objectives.

• Enhance customer satisfaction through effective communication, order management, contract compliance, and adherence to safety, quality, and delivery expectations.

• Manage order plans, safety, quality, schedule, cost, margin, cash flow, and associated risks.

• Communicate goals, deliverables, strategies, risks, and opportunities internally within GE.

• Collaborate with various internal GE functions and business entities to manage service orders and related activities.

• Safeguard GE's reputation and technology in the marketplace.

• Foster a diverse and inclusive work environment that emphasizes excellence in project and service management.

⛳️ Requirements

• Bachelor's degree in engineering, business, or a related field OR a minimum of 10 years of relevant professional experience.

• At least 5 years of customer management experience or related professional experience.

• Experience with GE is preferred.

• Demonstrated success in leading multicultural teams.

• Strong interpersonal and influencing skills.

• Ability to work from home and must be based in the United States.

• Willingness to travel up to 30% as required.

• Legally authorized to work in the United States.

• Successful completion of a drug screen, where applicable.

• Desired experience includes solar power plant/BESS power plant sales, design, procurement, construction, operations, maintenance, and/or service.

• Working knowledge of GE Solar/BESS product sales, manufacturing, testing, and service processes is preferred.

• Prior experience with Six Sigma Quality Lean methodologies is desired.

🏝️ Benefits

• Competitive compensation.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, including a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company retirement contributions.

• Fidelity resources and financial planning consultants available.

• Tuition assistance provided.

• Adoption assistance available.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• 12 paid holidays each year.

• Permissive time off policy.

• Opportunities for professional development.

• Please note, relocation assistance is not provided.