Customer Service Technician

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Address technical concerns raised by customers.

• Serve as a bridge among operations, clients, and Engineering/Development teams.

• Assist end users by utilizing existing manuals and scripted replies.

• Communicate effectively with customers.

• Direct ongoing issues to the relevant engineering support team.

• Provide extended Core Hours Support.

⛳️ Requirements

• Completion of high school diploma or GED.

• Background in problem-solving, debugging, and offering solutions to technical challenges.

• Capability to prioritize and perform tasks in a high-pressure setting.

• Experience in a team-oriented, collaborative, and agile environment.

• Highly self-driven and proactive, with the ability to manage multi-discipline triage calls.

• Proficiency in documenting and conveying workarounds and solutions clearly.

• Availability for extended Core Hours Support: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET, excluding holidays.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k, IRA).

• Life Insurance (Basic, Voluntary & AD&D).

• Paid Time Off (Vacation, Sick & Public Holidays).

• Short Term & Long Term Disability.

• Training & Development.