Customer Service Team Leader

This is a fully remote position, open to applicants in Germany.

📋 Description

• Supervise a customer service team

• Oversee and facilitate the professional growth of team members

• Assume accountability for team performance

• Establish measurable objectives for the team related to customer satisfaction, employee contentment, and productivity

• Mentor and assist team members as a collaborative partner

• Continuously enhance relevant KPIs

• Actively seek out improvement opportunities

• Contribute to optimization initiatives

• Promote peak performance within the team

⛳️ Requirements

• Completed vocational training or a university degree

• Native-level proficiency in German

• Fluency in English

• Adequate home office setup

• Initial leadership experience; motivated entry-level candidates with limited leadership experience are also encouraged to apply

• Commitment to achieving the highest possible level of customer satisfaction

• Availability to work evenings and weekends

🏝️ Benefits

• Annual salary increments

• Vacation pay and Christmas bonus

• 27 vacation days, which increase with tenure

• 25% subsidy for the Deutschlandticket

• 10% employee discount

• Trust and support within the team

• Regular social gatherings and after-work events

• Open and honest communication

• Structured onboarding program

• Coffee meetups to connect with colleagues and network

• In-house Learning Factory for professional development

• Opportunities for internal career advancement

• Company-provided laptop

• Home office arrangements

• Hybrid work model

• Additional employee discounts with selected partners, including fashion, travel, and mobile communications