Customer Service Support – Swiss German Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Establish trustworthy relationships with customers while embodying Swizzonic’s values.

• Deliver first-level support for domains, DNS, email, hosting, dedicated and virtual servers, as well as website creation tools.

• Assist customers via phone, chat, and ticketing systems.

• Investigate problems, determine root causes, and propose solutions.

• Clearly articulate procedures and solutions.

• Comprehend customer requirements and suggest appropriate products or services.

• Manage assigned tickets and customer inquiries, ensuring timely resolution and follow-up.

• Prioritize tasks based on customer needs, urgency, and internal protocols.

• Keep customers updated on case developments and next steps.

• Escalate unresolved issues to Second Level Support with comprehensive documentation.

• Collaborate with colleagues and other departments.

• Share knowledge and maintain internal documentation as well as the knowledge base.

⛳️ Requirements

• Proficient in German, preferably Swiss German, with outstanding verbal and written communication skills.

• Professional English language abilities are essential.

• Knowledge of Italian and French is advantageous.

• Prior experience in customer service, technical support, or helpdesk is preferred.

• Relevant studies, technical skills, and a strong customer-oriented mindset are welcomed in lieu of direct experience.

• A logical approach to problem-solving and the ability to utilize available resources independently.

• Comfortable using digital tools, ticketing systems, and internal documentation.

• Customer-focused and commercially aware.

• Basic understanding of domains, DNS, email services, web hosting, and website management is beneficial but not mandatory.

• Must have the right to work in the country of application.

• No relocation packages or visa sponsorship is available.

• Fixed-term contract for a duration of 4 months.

🏝️ Benefits

• Training will be provided.

• Commitment to Diversity & Inclusion.

• Engagement in ESG and sustainability initiatives.

• Opportunity to work independently and enhance skills.

• Team knowledge sharing and collaborative efforts.