Customer Service Support, Swiss German Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Establish a trusting relationship with each customer, embodying Swizzonic's values.

• Deliver first-level support for domains, DNS, email, hosting, dedicated and virtual servers, as well as website creation tools.

• Assist customers through phone, chat, and ticketing systems.

• Investigate problems, determine potential causes, and propose solutions using available resources.

• Clearly explain procedures and solutions.

• Recognize customer needs and suggest appropriate products or services when necessary.

• Take ownership of assigned tickets and customer inquiries.

• Organize and prioritize tasks based on customer requirements, urgency, and internal guidelines.

• Keep customers updated on the progress of their cases and upcoming steps.

• Escalate unresolved first-level issues to Second Level Support with complete documentation.

• Collaborate with colleagues and other departments.

• Share knowledge, solutions, and experiences with the team.

• Adhere to established processes and contribute to the updating of internal documentation and knowledge bases.

⛳️ Requirements

• Proficient in the German language, preferably Swiss German, with outstanding spoken and written communication skills.

• Professional proficiency in English is required.

• Knowledge of Italian and French is an advantage.

• Prior experience in customer service, technical support, or helpdesk roles is preferred.

• Relevant education, technical skills, and a strong customer-focused attitude are welcomed for candidates lacking direct experience.

• A logical approach to problem-solving and the ability to independently utilize available resources to find solutions.

• Comfortable using digital tools, ticketing systems, and internal documentation.

• Customer-oriented and commercially minded, with the capability to understand customer needs and propose appropriate solutions.

• Basic understanding of domains, DNS, email services, web hosting, and website management is advantageous but not essential.

• Proof of eligibility to work in the country applied for is required.

• No relocation packages or visa sponsorship will be provided.

🏝️ Benefits

• A secure position in a welcoming and supportive work environment.

• Ongoing learning and technical training opportunities to foster your growth and keep you updated.

• Health insurance and additional company benefits.

• Option to work fully remotely.

• Training provided for basic domains, DNS, email services, web hosting, and website management.