Customer Service Support, Swiss German Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Establish trusting relationships with customers while embodying Swizzonic’s values.

• Deliver first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools.

• Assist customers via phone, chat, and ticketing systems.

• Investigate issues, identify potential causes, and propose solutions.

• Clearly explain procedures and solutions to customers.

• Understand customer requirements and suggest appropriate products or services.

• Accurately and promptly manage assigned tickets and customer inquiries.

• Organize and prioritize tasks based on customer needs, urgency, and internal guidelines.

• Keep customers updated on case progress and upcoming steps.

• Escalate unresolved issues to Second Level Support with comprehensive documentation.

• Collaborate with colleagues and other departments.

• Share knowledge, solutions, and experiences with the team.

• Adhere to established processes and contribute to the upkeep of internal documentation and the knowledge base.

⛳️ Requirements

• Proficient in German, preferably Swiss German, with excellent verbal and written communication skills.

• Professional proficiency in English is necessary.

• Knowledge of Italian and French is an advantage.

• Previous experience in customer service, technical support, or helpdesk roles is preferred.

• Relevant educational background, technical skills, and a strong customer-focused attitude are welcomed for candidates without direct experience.

• Logical problem-solving approach and capability to utilize available resources independently.

• Comfortable using digital tools, ticketing systems, and internal documentation.

• Customer-oriented and commercial mindset, with the ability to understand customer needs and recommend appropriate solutions.

• Basic knowledge of domains, DNS, email services, web hosting, and website management is beneficial but not mandatory.

• Must provide evidence of eligibility to work in the country applied for.

• Fixed-term contract for a duration of 4 months.

🏝️ Benefits

• Training will be provided.

• Commitment to diversity and inclusion.

• Opportunity to work autonomously and enhance skills.

• Knowledge sharing and team collaboration.

• No relocation packages or visa sponsorship will be provided.