Customer Service Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming invoices that have been flagged for issues

• Conduct outbound inquiries regarding batches of invoices and related documentation to confirm their accuracy and compliance with client operational standards

• Execute administrative duties including data processing and onboarding of new client fundings

• Ensure that the quality of purchased invoices aligns with the Credit standards set by the Factoring Group

• Confirm that acquired receivables adhere to client operational criteria

• Validate invoices through phone calls to debtors and online searches when necessary

• Document new debtors, discrepancies, missing paperwork, debtors exceeding credit limits, and other related issues on invoice batches

• Act on and inform the Verification Team Leader regarding policy exceptions and significant concerns

• Share and apply best practices within the FOF

• Organize daily tasks under the supervision of the Verification Team Lead and Operations Manager

⛳️ Requirements

• Proficient in data processing

• Excellent communication abilities

• Strong attention to detail

• Knowledge of transportation documentation

• Dedication to customer service

• Essential organizational skills

• Capability to collaborate effectively in a dynamic team environment

• Self-motivated individual

🏝️ Benefits

• Health, dental, and vision insurance

• Retirement savings plan

• Paid time off

• Health savings account

• Flexible spending accounts

• Life insurance

• Disability insurance

• Tuition reimbursement

• Eligibility for quarterly or annual bonuses for non-sales positions, depending on the role and relevant plan