Customer Service Specialist, Ukrainian Speaking

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Managing customer inquiries for Flixbus through phone and email communications.

• Addressing inquiries related to bookings, schedules, baggage policies, and more.

• Resolving customer issues, handling complaints, and facilitating rebookings.

• Recording customer interactions in the CRM system accurately.

• Working collaboratively with other departments to ensure seamless service delivery.

⛳️ Requirements

• Proficient in Ukrainian (both spoken and written).

• Competent in English (minimum B1 level) – necessary for training and navigating systems.

• Previous experience in customer service, particularly in the travel or tourism sector, is advantageous.

• Comfortable with digital tools and proficient in standard PC applications.

• Ability to work independently with a structured and solution-focused approach.

• Strong customer-centric mindset, patience, and exceptional communication abilities.

🏝️ Benefits

• 100% remote work – enjoy the flexibility of working from anywhere in Georgia.

• Opportunity to contribute to a distinguished international project.

• Comprehensive training and ongoing support provided.

• Competitive salary along with bonus opportunities.

• State social security and private health insurance from the start of training.

• Clear pathways for career advancement within a dynamic organization.