Customer Service Specialist – Part-Time

This is a fully remote position, open to applicants in New York.

📋 Description

• Professionally respond to phone calls, chats, social media inquiries, and emails.

• Engage with customers on a daily basis to foster and enhance business relationships.

• Identify customer concerns or issues through effective probing questions.

• Accurately maintain and update customer account information.

• Address customer requests while minimizing the need for additional inquiries.

• Coordinate delivery orders and resolve issues for both new and returning customers.

• Manage service order input, emergency protocols, loss account details, contract information, and basic pricing inquiries.

• De-escalate customer situations in accordance with the complaint resolution policy.

• Distribute statements and invoices; perform soft collections, handle cash transactions, and process telephone payments.

• Assist in the setup of new customer accounts.

• Achieve or surpass company performance benchmarks.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Outstanding customer service and negotiation abilities.

• Strong organizational skills with experience in typing and data entry.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office applications, including Excel, Word, and Access.

• Must be a U.S. Citizen, National, lawful permanent resident, or possess authorization to work in the United States.

• Must not currently require, nor will require in the future, sponsorship for an employment visa.

🏝️ Benefits

• 401(k) plan with a generous company matching contribution.

• Employee Stock Ownership Plan (ESOP).

• Paid Time Off (PTO).

• Comprehensive paid training.

• Employee discounts, including savings on propane.