Customer Service Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver tailored, precise, prompt, and enthusiastic service support to both internal and external clients.

• Act as a central point of contact for customers.

• Oversee assigned queues on a daily basis.

• Handle incoming calls.

• Initiate outbound calls to clients for necessary products and follow-ups.

• Recognize and address customer inquiries and issues.

• Resolve conflicts both internally and externally.

• Investigate and comprehend all aspects of customer requests.

• Identify and evaluate customer needs to enhance satisfaction, business growth, and retention.

• Keep up-to-date with current product knowledge.

• Address ticketed issues internally, collaborating with AccuWeather staff.

• Provide updates to customers via phone, email, or other communication channels regarding issue status and expected resolution times.

• Monitor internal communications and notify others of potential service challenges.

• Contribute suggestions for product improvements and enhancements.

• Performance is assessed based on customer survey feedback and internal resolution metrics.

⛳️ Requirements

• A High School Diploma or General Education Degree (GED) is mandatory.

• An Associate degree in English, Journalism, marketing, or a related field is preferred.

• Familiarity with Customer Relationship Management (CRM) software is preferred.

• One to two years of experience in the customer service sector is required.

• Previous experience in a call center within a customer service setting is preferred.

• Exceptional verbal and written communication skills.

• A professional and friendly telephone demeanor with the ability to listen actively and communicate effectively.

• Capability to remain composed in high-pressure situations.

• Proficient in multitasking.

• Strong problem-solving abilities and the capacity to resolve customer issues efficiently and courteously.

• Proficiency in Microsoft Word and Excel, along with experience in data entry, is required.

• Ability to navigate the internet and utilize web-based applications.

• A strong work ethic, demonstrating an excellent track record of attendance and punctuality.

• Ability to collaborate effectively with teams and maintain professional interactions with all individuals.

🏝️ Benefits

• Work remotely.

• Equal employment opportunity and affirmative action employer.

• Reasonable accommodations available for individuals with disabilities.