Customer Service Representative, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service via phone, email, chat, and other communication methods

• Interact with customers in a clear and professional manner

• Record all customer account details promptly following any interaction

• Utilize job tools and aids while applying basic troubleshooting techniques to address inquiries prior to escalation

• Assist with straightforward certificate requests

• Oversee email inbox management

• Independently manage tasks and work autonomously with limited supervision

• Adjust to evolving customer demands and channel preferences while showcasing empathy

• Provide valuable frontline insights on recurring customer challenges to enhance processes and AI responses

• Execute additional responsibilities as requested, directed, or assigned

• Report directly to the Communications Manager

⛳️ Requirements

• High school diploma or equivalent is mandatory

• Minimum of 2 years’ experience in customer service

• Capability to acquire and maintain a Property and Casualty (P&C) insurance license

• Flexibility to adapt to evolving customer requirements and various communication platforms

• Strong problem-solving abilities to address issues prior to escalation

• Excellent written and verbal communication skills

• Proficiency in commonly used customer service software and systems, such as CRM tools

• Solid time management and multitasking skills

• Comfortable utilizing AI-driven support tools, including chatbots, AI knowledge bases, or generative AI assistants

• Eagerness to learn and adhere to company policies

🏝️ Benefits

• Health, dental, and vision insurance plans

• 4 weeks of Paid Time Off

• 10 Paid Company Holidays

• 2 floating holidays

• 401K Programs with employer matching

• Personal assistance programs to support a balanced personal and professional life

• Remote work opportunities