Customer Service Representative, Sales Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver voice-based customer support with a focus on empathy and human connection.

• Present financial products and services to enhance customer loyalty.

• Achieve and surpass sales objectives.

• Greet customers, address inquiries, and manage requests efficiently.

• Ensure a high level of customer satisfaction.

⛳️ Requirements

• A high school diploma is required.

• Previous sales experience is an advantage.

• Must be available to work a schedule of 6 days on and 1 day off (Monday to Saturday).

• Commitment to 6 hours and 20 minutes of work each day.

• A stable internet connection with a minimum speed of 100 Mbps is necessary.

• A wired network connection is required for desktop usage.

• Ability to communicate clearly and objectively.

• Proficient in customer service methodologies.

• Strong active listening skills and the ability to analyze customer needs.

• Excellent time management and task prioritization skills.

• Capability to collaborate with a team and devise innovative solutions.

• Focused on achieving results.

🏝️ Benefits

• Meal vouchers provided.

• Comprehensive medical and dental insurance.

• Participation in incentive campaigns.

• Provision of a desktop computer for remote work.

• Flexible break options available.

• Semiannual profit-sharing and performance bonuses.

• Internet allowance included.

• Well-structured professional development program and career advancement opportunities.

• A work environment that is inclusive and respectful.

• Access to TotalPass.

• Reimbursement for optical expenses.

• Transportation vouchers available.

• Discounts through a pharmacy program.

• Partnership with Sesc for various benefits.

• Discounts on the Carrefour card for purchases at Carrefour locations.

• Life insurance coverage offered.