Customer Service Representative – Inbound Calls

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Manage inbound communications for leading brands.

• Assist customers with inquiries, service requests, account needs, and product assistance.

• Utilize guided systems and resources to provide top-tier customer service.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Complete a comprehensive multi-step onboarding process.

• Conduct client-specific evaluations.

• Undergo a standard background check.

• Engage in a certification program prior to beginning service.

⛳️ Requirements

• High school diploma or GED is necessary.

• Candidates must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residency is required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Ability to adhere to detailed procedures and meet performance standards is essential.

• Excellent communication and active listening abilities are required.

• Must be comfortable using computer applications and online tools.

• Ability to work independently while maintaining accountability to schedules is important.

• Prior experience in a call center or customer service role is preferred.

• Bilingual candidates (Spanish/English) are preferred but not mandatory.

• Familiarity with phone and computer-based support settings is advantageous.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training provided after successful client certification.

• W2 employment structure offering payroll, protections, and stability.

• Paid time off is included.

• Optional supplemental insurance (Aflac) available.

• Household telehealth access through MDLive.

• Opportunities for performance-based incentives.

• Pathways for career advancement into support, QA, and leadership positions.