Customer Service Representative III

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver exceptional customer service by addressing inquiries, requests, and issues over the phone.

• Investigate, assess, and offer solutions that align with customers' needs.

• Address customer inquiries and issues on the first point of contact.

• Provide account details to customers.

• Manage or escalate billing disputes as necessary.

• Rectify payment mistakes.

• Adjust fees and finance charges as required.

• Conduct account maintenance tasks.

• Process orders via card, check, or other methods.

• Act on reports of lost or stolen cards/checks.

• Investigate customer issues not resolved during the initial interaction.

• Assist corporate fleet clients and their drivers around the clock, all year round.

⛳️ Requirements

• High school diploma or its equivalent.

• Generally, four to five years of pertinent experience.

• Comprehensive understanding of banking products and services, including concepts, practices, policies, and procedures.

• Excellent telephone and interpersonal communication skills.

• Strong abilities in problem-solving and negotiation.

• Capable of managing challenging customer calls.

• Proficient in navigating computers and various software packages, including Microsoft Office applications.

• Skilled in identifying and addressing/escalating issues.

• Effective time management skills to maximize client assistance while ensuring a high standard of customer service.

• Availability to work a consistent schedule from Sunday to Thursday, 2:30 PM to 11:00 PM, with Fridays and Saturdays off.

• Willingness to undergo approximately six weeks of training from Monday to Friday, 8:00 AM to 4:30 PM, followed by around two weeks of on-the-job training.

• Candidates must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as related workplace conduct and safety policies.

🏝️ Benefits

• Healthcare options (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave benefits.

• 401(k) plan along with employer-funded retirement options.

• Paid vacation time, ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays each year.

• Adoption assistance programs.

• Sick and Safe Leave accrual at one hour for every 30 worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• 10% shift differential for eligible evening shifts.

• Incentive and recognition programs available.

• Opportunities for equity stock purchase.

• Contributions to 401(k) and pension plans.