Customer Service Representative I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service with courtesy, empathy, confidence, clear communication, and a focus on solutions.

• Engage in post-sales support, managing tickets and assisting customers effectively.

• Oversee the post-sales customer portfolio.

• Discover new business opportunities.

• Clarify pricing, timelines, and terms and conditions to customers.

• Offer guidance on product specifications.

• Address complaints, inquiries regarding finances and payments, delays, and other issues.

• Report directly to the department supervisor.

• Play a vital role in enhancing the customer and team experience.

⛳️ Requirements

• Proficient in Microsoft Office, particularly Excel.

• Capable of managing multiple tasks at once.

• Exceptional written and verbal communication skills.

• Ability to collaborate effectively within a team.

• Possess an analytical mindset.

• Comfortable with using tools and typing.

• Adaptable to thrive in a rapidly changing environment.

• Higher education is advantageous.

• No prior professional experience is necessary.

🏝️ Benefits

• Support for professional growth and career progression.

• A diverse company culture dedicated to social responsibility.

• A global team of individuals eager to learn and aligned with the company’s values.

• Transportation allowance.

• Meal or food allowance (R$250.00).

• Health insurance.

• Dental insurance.

• Life insurance.

• Childcare assistance.

• Educational assistance.

• Partnerships with TotalPass, Sesc, and educational institutions.

• Employee Assistance Program.

• Customized training via webcam.

• Access to 1,000 free courses for career development.