Customer Service Representative – Flooring

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Deliver personalized recommendations and solutions through consultative selling to motivate customers.

• Cultivate and sustain relationships with customers.

• Aid associates and customers with sales and product inquiries.

• Offer specialized support for flooring product selection, customization, and project-related questions.

• Evaluate new customers interested in customizing flooring products.

• Generate fresh leads and transition them to a Virtual Design Specialist.

• Occasionally respond to email and chat inquiries.

• Make outbound calls to customers based on marketing leads.

• Organize, confirm, reschedule, or cancel appointments by verifying customer details and project eligibility.

• Handle inbound calls from both internal and external customers referred through retail locations, internet leads, or other channels.

• Report to the Contact Center Supervisor; no direct reports.

• Travel is not required.

⛳️ Requirements

• Must be at least 18 years old.

• Must have legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Previous experience or knowledge in flooring sales and products is preferred.

• Proven ability to work collaboratively and effectively with cross-functional teams.

• Capability to negotiate, address complaints, resolve disputes, and handle grievances with both internal and external customers.

• Strong written and verbal communication skills.

• High school diploma and/or GED is required.

• Prior leadership experience is not necessary.

• No certifications are required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedule options.