Customer Service Representative, English

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Promptly and efficiently respond to customer inquiries via emails, live chat, and phone calls.

• Collaborate with different departments to resolve complex issues and escalate matters when necessary.

• Follow up with customers to ensure their concerns have been adequately addressed.

• Utilize various diagnostic techniques to perform troubleshooting.

• Document and record recurring issues to support process enhancements.

• Create FAQ articles, user manuals, and tutorials.

• Offer guidance to both current and prospective clients regarding additional products and services.

• Identify and implement initiatives aimed at enhancing the overall customer experience.

⛳️ Requirements

• Experience in the fintech sector (forex/crypto).

• A minimum of 1 year of online customer support experience.

• Exceptional written and verbal English communication skills.

• Strong interpersonal and communication abilities.

• Capability to handle or navigate through stressful situations.

• Familiarity with customer service software, tools, and databases.

• Availability for 2/2 shifts from 4pm–4am GMT.

• Curriculum Vitae must be submitted in English.

🏝️ Benefits

• Fully remote position allowing you to work from anywhere.

• Competitive salary reflecting your experience.

• Quarterly performance-based bonuses tied to your results.

• Medical insurance available after the probation period.

• Additional sick leave granted every 6 months.

• Birthday gifts provided.

• Opportunity to collaborate within an international, cross-functional team on a challenging and in-demand product.