Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized voice support to customers

• Present financial products and services to foster customer loyalty and address their needs

• Meet and surpass sales objectives

• Greet customers, address inquiries, and manage requests

• Guarantee complete satisfaction for each customer

⛳️ Requirements

• High school diploma

• Sales experience is advantageous

• Willingness to work a schedule of 6 days on and 1 day off (Monday to Saturday)

• Commitment to working 6 hours and 20 minutes each day

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection required for desktop use

• Ability to communicate clearly and objectively

• Knowledge of customer service techniques

• Proficient in active listening and analyzing customer needs

• Strong time management and task prioritization skills

• Initiative and a desire to make a positive impact

• Capacity to collaborate within a team and seek innovative solutions

• Results-driven attitude

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Desktop computer provided for remote work

• Flexible breaks

• Semiannual profit-sharing and performance-based bonuses

• Internet allowance

• Structured professional development program and career advancement opportunities

• Inclusive and respectful workplace culture

• Life insurance

• Partnership with Sesc

• Pharmacy benefit

• Transportation allowance

• Optical reimbursement

• TotalPass

• Discount on the Carrefour card for purchases at Carrefour stores