Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice support to customers.

• Present financial products and services to enhance customer loyalty and ensure optimal solutions.

• Achieve and surpass sales objectives.

• Greet customers, address inquiries, and manage requests effectively.

• Guarantee complete customer satisfaction.

⛳️ Requirements

• High school diploma is required.

• Experience in sales is advantageous.

• Must be available to work a 6x1 schedule (Monday to Saturday).

• Daily work time is 6 hours and 20 minutes.

• A minimum internet speed of 100 Mbps is necessary.

• Wired network connection is required for desktop usage.

• Must possess clear and effective communication skills.

• Familiarity with customer service techniques is preferred.

• Ability to actively listen and analyze customer needs.

• Strong time management skills and ability to prioritize requests.

• Proactive attitude with a passion for making a positive impact.

• Capability to collaborate within a team and devise creative solutions.

• Results-driven mindset is essential.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns.

• Equipment – desktop computer for remote work.

• Flexible breaks.

• Semiannual profit-sharing bonus.

• Internet allowance.

• Structured development program and career advancement opportunities.

• Inclusive and respectful workplace environment.

• TotalPass.

• Optical reimbursement.

• Transportation voucher.

• Pharmacy benefit.

• Sesc partnership.

• Discount on the Carrefour card for purchases made within the Carrefour network.