Customer Service Representative, Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver tailored and compassionate voice-based customer support

• Present financial products and services to foster customer loyalty and guarantee an outstanding customer experience

• Achieve and surpass sales objectives

• Assist customers by addressing inquiries and managing requests

• Ensure complete satisfaction for every customer

⛳️ Requirements

• High school diploma

• Previous sales experience is advantageous

• Availability to work a 6-on, 1-off schedule (Monday through Saturday)

• 6 hours and 20 minutes of work each day

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection required for desktop usage

• Proficiency in customer service techniques

• Clear and effective communication skills

• Active listening and the ability to analyze customer needs

• Strong time management and task prioritization abilities

• Capacity to collaborate within a team and generate innovative solutions

• Results-driven mindset

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Equipment provided – desktop computer

• Flexible breaks

• Semiannual profit-sharing bonus

• Internet allowance

• Structured development program and career path

• Inclusive and respectful work environment

• Transportation voucher

• Optical care reimbursement

• TotalPass fitness benefit

• Discounts on the Carrefour card for purchases across the Carrefour network

• Life insurance

• Pharmacy benefits

• Partnership with Sesc