Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and tailored voice-driven customer support.

• Provide financial products and services to enhance customer loyalty and offer optimal solutions.

• Achieve and surpass sales objectives, with opportunities for performance-related bonuses.

• Handle and resolve inquiries and requests from customers.

• Guarantee complete satisfaction for every customer.

⛳️ Requirements

• Must possess a high school diploma.

• Prior sales experience is advantageous.

• Availability to work a 6 days on, 1 day off schedule (Monday through Saturday).

• Commitment to 6 hours and 20 minutes of work each day.

• Internet connection must have a minimum speed of 100 Mbps.

• Wired network connection required for desktop usage.

• Ability to communicate clearly and objectively.

• Familiarity with customer service techniques.

• Strong active listening skills and the ability to analyze customer needs.

• Proficient in time management and prioritization of tasks.

• Proactive mindset with a commitment to making a positive impact.

• Capability to collaborate within a team and devise innovative solutions.

• Results-driven attitude.

🏝️ Benefits

• Meal vouchers.

• Medical and dental insurance coverage.

• Incentive programs.

• Provision of equipment – desktop computer for remote work.

• Flexible break options.

• Semiannual profit-sharing bonuses.

• Internet allowance.

• Structured development program with a career advancement plan.

• An inclusive and respectful workplace environment.

• Life insurance coverage.

• Partnership with Sesc.

• Pharmacy benefits.

• Transportation vouchers.

• Optical reimbursement.

• TotalPass benefits.

• Discounts on Carrefour card purchases at Carrefour network locations.