Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice support to customers.

• Address customer needs with customized solutions.

• Present financial products and services to foster customer loyalty.

• Achieve and surpass sales objectives.

• Greet customers, respond to inquiries, and manage requests.

• Ensure customer satisfaction with every interaction.

⛳️ Requirements

• High school diploma required.

• Previous sales experience is advantageous.

• Must be available to work a 6-on, 1-off schedule (Monday to Saturday).

• Commitment to working 6 hours and 20 minutes each day.

• Internet connection with a minimum speed of 100 Mbps is necessary.

• Wired network connection for desktop usage is required.

• Strong and effective communication skills.

• Proficient in customer service techniques.

• Ability to actively listen and analyze customer needs.

• Excellent time management and task prioritization skills.

• Proactive mindset and eagerness to make a positive impact.

• Capacity to work collaboratively as part of a team and develop innovative solutions.

• Results-driven attitude.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns and performance awards.

• Partnership with Sesc.

• Discount on the Carrefour card for purchases throughout the Carrefour network.

• Optical expense reimbursement.

• Life insurance.

• Pharmacy benefits.

• TotalPass.

• Structured development program and career advancement opportunities.

• Internet allowance.

• Provision of equipment – desktop computer for remote work.

• Flexible break times.

• Semiannual profit-sharing and performance-based bonus (PLR).

• Inclusive and respectful workplace environment.