Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Customer Service Call Center concerning physician billing for various clients.

• Manage a high volume of calls while ensuring exceptional customer service and patient satisfaction.

• Follow up on unresolved issues from discussions with patients or guarantors.

• Respond to patient calls in line with call center performance metrics.

• Maintain compliance with HIPAA regulations.

• Follow the designated work schedule and adhere to call center phone protocols.

• Uphold professionalism and confidentiality in all interactions.

• Perform additional customer service-related tasks as assigned.

⛳️ Requirements

• A High School diploma or equivalent is required.

• A minimum of 1 year of experience in a medical customer service position is preferred.

• Prior experience in a call center setting is preferred.

• Proficiency in Microsoft Outlook, Excel, and Word is required.

• Experience with medical billing systems is required; familiarity with GE Centricity or EPIC is a plus.

• Must be able to work while seated, utilize a computer, and answer phone calls.

• Ability to travel as needed.

• Capability to navigate hospital departments across expansive campus settings, including Emergency Department areas.

• Must obtain and present confirmation of all necessary vaccinations and screenings prior to employment commencement, as applicable and permitted by law.

🏝️ Benefits

• The position may qualify for a signing bonus for eligible new hires, dependent on employment status.

• Time and a half pay for Conifer observed holidays.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days annually, accruing at approximately 1.84 hours for every 40 hours worked.

• 401k plan with an employer match of up to 6%.

• 10 paid holidays each year.

• Health savings accounts, along with healthcare and dependent flexible spending accounts.

• Employee Assistance program and employee discount offerings.

• Optional benefits available, including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare support, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.