Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +38 more states.

📋 Description

• Act as a key contact for clients

• Oversee both incoming and outgoing customer communications

• Utilize web-based tools to address customer queries

• Manage and respond to customer inquiries

• Deliver exceptional customer service through attentive listening

• Handle sensitive customer information with care

• Aim to resolve issues during the first call whenever feasible

• Communicate effectively with customers

• Calmly address and de-escalate customer concerns

• Refer interactions to higher authorities when necessary

• Monitor call-related data for auditing and reporting purposes

• Provide insights on call-related issues

• Engage in upselling when appropriate

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Capable of typing a minimum of 25 words per minute

• Proficient with desktop computer systems

• General understanding of Windows-based operating systems

• Previous customer service and/or sales experience is preferred

• College degree is preferred but not mandatory

• Ability to adhere to established procedures

• Capability to work collaboratively with team members, supervisors, and support departments

• Excellent communication, listening, and analytical abilities

• Strong organizational and problem-solving skills

• Ability to prioritize tasks and perform well under pressure

• Open to feedback, adaptable to changing policies, and able to manage a structured schedule with varied shifts

• Proficient in critical thinking and informed decision-making

• Must have a dedicated workspace near a router for a hardwired Ethernet connection

• Internet speed must be at least 15 Mbps for downloads and 10 Mbps for uploads

• ISP latency should be below 50ms

• Internet connection must not be satellite, mobile data, P2P, or VPN

• Proof of internet speed is required

• Must reside in one of the designated eligible U.S. states

🏝️ Benefits

• Medical, vision, and dental health benefits for eligible team members and their families

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(k) plans

• Life insurance coverage

• Supplemental medical insurance

• Critical care insurance

• Pet insurance options

• Flexible Spending Account (FSA) plans

• Discounts with various retailers

• Opportunities for career advancement

• A workplace culture that values inclusivity and diversity

• Support provided for active-duty service members, veterans, and military families