Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Handle and monitor incoming calls effectively.

• Create and submit precise, comprehensive reports within government systems.

• Engage with and interview callers in a lively setting, utilizing critical thinking and sound judgment beyond predefined scripts and decision trees.

• Manage multiple systems and applications concurrently while accurately documenting and maintaining information.

• Record all details accurately in accordance with established procedures.

• Conduct research using databases and open-source information.

• Appropriately route and escalate calls as necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in a call center environment.

• A high school diploma or equivalent is mandatory.

• Demonstrated ability to multitask while communicating and entering data simultaneously.

• Excellent written and verbal communication skills.

• Capability to work independently, manage assigned tasks, and make informed decisions with minimal oversight.

• Proficiency in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite.

• Experience in handling sensitive information.

• Must be able to pass a government security background check.

🏝️ Benefits

• Equal Opportunity Employer; committed to non-discrimination based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.