Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver telephone and written guidance and assistance to clients

• Address inquiries regarding products, orders, shipping, and services

• Receive, document, and process customer orders

• Create and follow up on tailored quotations

• Manage and coordinate complaints, repairs, product exchanges, and other service issues

• Provide first-level after-sales support and assist customers post-purchase

• Resolve inquiries related to delivery, payment, and products

• Collaborate closely with Sales, Purchasing, Logistics, and other specialized departments

• Maintain customer and order information while ensuring precise documentation of all procedures

⛳️ Requirements

• Completed commercial training or equivalent professional experience in Customer Service

• Experience in customer consultation and support

• Strong customer service orientation, along with a passion for direct client interaction

• Ideally, a personal interest in music and/or experience in the music sector

• Independent, organized, and solution-focused work style

• Initiative and a strong sense of accountability

• Team-oriented with adaptability and dependability

• Proficient in PC usage and familiar with standard Microsoft Office applications

• Excellent written and spoken English; additional language skills are a plus

• Willingness to work regular Saturdays

🏝️ Benefits

• Long-term career opportunities and favorable development prospects

• Performance-based remuneration

• Employee discounts

• Option to lease a JobRad bicycle

• Corporate Benefits

• Supportive and family-friendly company culture

• Comprehensive onboarding and training for the position