Customer Service Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Act as the initial point of contact for members by addressing inquiries and concerns efficiently and accurately.

• Organize transportation services for members.

• Provide assistance to customers regarding transportation-related queries and issues.

• Manage the scheduling, modification, and cancellation of reservations.

• Collect and document customer complaints and concerns in detail.

• Accurately record all pertinent customer information.

• Attend mandatory meetings and comply with company policies and procedures.

• Maintain satisfactory attendance and punctuality standards.

• Ensure precise entry and documentation of trip data.

• Uphold a respectful, professional, and courteous demeanor.

• Direct unresolved customer complaints to the relevant departments for further investigation and resolution.

• Foster a positive and collaborative workplace atmosphere.

• Support a 24/7/365 contact center, including availability for nights, weekends, holidays, and necessary holiday coverage.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• MUST RESIDE IN SOUTH CAROLINA.

• High-speed internet connection with a minimum of 25 Mbps download and 5 Mbps upload (proof of speed test required).

• Capability to directly connect to the modem via a hardwired connection.

• A dedicated workspace that is distinct from other living areas to ensure the confidentiality of sensitive information.

• Must attend 100% of training sessions and be on camera during the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service environment with high call volume and data entry, or an equivalent combination of education and experience is preferred.

• Exceptional customer service and interpersonal skills, with the capability to work independently as well as collaboratively within a team.

• Ability to learn new technologies and processes rapidly.

• Competence in understanding and executing complex instructions.

• Proficiency in typing at least 35 words per minute.

• Ability to sit for extended periods; frequent use of telephone, headset, and computer; data entry; occasional standing and walking; and lifting items up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!