Customer Service Representative

This is a fully remote position, open to applicants in Maine.

📋 Description

• Act as the primary point of contact for members

• Address inquiries and concerns promptly and accurately

• Organize transportation services

• Assist clients with transportation-related questions and issues

• Schedule, change, and cancel reservations

• Collect and document details of customer complaints and issues

• Precisely record relevant customer information

• Attend mandatory meetings and comply with company policies and procedures

• Maintain acceptable standards of attendance and punctuality

• Ensure correct entry and documentation of trip data

• Direct unresolved customer complaints to the appropriate departments

• Contribute to a 24/7/365 contact center environment

• Engage in additional projects or tasks as assigned

⛳️ Requirements

• Must reside in Maine

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)

• Capability to connect directly to the modem via hardwire

• Designated workspace that is separate from other living areas to ensure the privacy of sensitive information

• Commitment to attend 100% of training and be on camera during the first 30 days of employment

• High School Diploma is preferred

• 0-2 years of experience in a contact center or customer service role with a high call volume and data entry experience preferred, or an equivalent combination of education and/or experience

• Outstanding customer service and interpersonal skills, with the ability to work autonomously as well as collaboratively

• Quick adaptability to new technology and processes

• Capability to comprehend and adhere to complex instructions

• Proficient typing skills, with a minimum speed of 35 words per minute

• Willingness to work schedules that may include nights, weekends, and holidays, including mandatory holiday coverage

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)