Customer Service Representative

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Address incoming customer inquiries related to their electric and gas services.

• Inform customers about billing specifics, including charge explanations, payment alternatives, and available aid programs.

• Deliver precise information and solutions to customers, ensuring a high level of satisfaction.

• Aim for first-call resolution with each customer interaction.

• Recognize chances to introduce additional services or upgrades that meet customer needs.

• Assist customers with managing their accounts, including updates to personal details and services.

• Record customer interactions in the call tracking system.

• Manage all customer calls, regardless of complexity, in a polite and professional manner.

• Show the ability to perform under pressure while striving to meet deadlines and performance targets.

• Carry out other tasks as assigned by management.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• At least 1 year of customer service experience is essential.

• A year of call center experience is preferred.

• Exceptional customer service skills.

• Strong written and verbal communication abilities.

• An innate ability to empathize with customers.

• Capability to project and communicate a positive, concerned, and professional demeanor to customers.

• Flexibility and adaptability to adjust to changes swiftly.

• Proficient in conducting research efficiently and effectively within specified time limits.

• Compliance with policies and procedures is required.

• Adherence to work schedules and punctuality is essential.

• Must be adept at typing quickly and accurately, using a mouse effectively, and have a fundamental understanding of Windows-based operating systems.

• Must maintain a high level of confidentiality when handling customer information.

• Ability to provide quality service and manage challenging customers while maintaining professionalism.

• Must have reliable, high-speed internet with a wired Ethernet connection (WiFi is unacceptable).

• Download speeds must be 10 Mbps or higher.

• Upload speeds must be 5 Mbps or higher.

• A dedicated workspace in a quiet, distraction-free environment is required.

• Must possess a personal device for two-factor authentication.

• All job offers are contingent upon successful completion of drug and background checks.

• Must meet applicable client security and access criteria.

🏝️ Benefits

• Paid Training.

• Medical, Dental, and Vision Insurance.

• Paid Time Off.

• Employee Discounts.

• Full-time, non-seasonal employment.

• Opportunities for Career Advancement.

• InteLogix will provide a computer for use during the tenure of the position.