Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service for Luminare Health.

• Address customer concerns across various scenarios and achieve prompt resolutions.

• Efficiently resolve customer inquiries with accuracy while navigating multiple systems/screens during phone communication.

• Adhere to oral, written, and diagrammatic instructions.

• Acquire knowledge of and utilize proprietary systems along with various platform systems.

• Proficiently use MS Excel and Word.

• Operate in a dynamic, high-demand, structured, service-oriented environment.

• Engage in a culture that promotes collaboration, continuous improvement, and service excellence.

⛳️ Requirements

• High School diploma or GED equivalent is required.

• At least 1 year of prior customer service experience is necessary.

• Capability to thrive in a fast-paced, high-demand, structured service-oriented environment.

• Outstanding verbal, written, and interpersonal communication skills.

• Ability to effectively address issues in diverse situations and reach timely resolutions.

• Strong reasoning and analytical abilities.

• Proficient in quickly and accurately resolving customer issues while navigating multiple systems/screens on the phone.

• Capacity to follow oral, written, or diagrammatic instructions with common sense understanding.

• Flexible and open to ongoing process enhancements.

• Willingness to learn new/proprietary systems, adapt to various platforms, and effectively utilize MS Excel/Word.

• A private, dedicated workspace that is free from distractions.

• Secure and consistently reliable high-speed Internet with the ability to connect via Ethernet cable.

• Previous experience in a fast-paced call center is preferred.

• Experience with Self-Funded Insurance/Benefits and/or TPA is preferred.

• Familiarity with medical procedure and diagnosis coding is preferred.

• Knowledge of medical terminology is preferred.

• Understanding of Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools is preferred.

• Experience in a performance-measured environment with quality metrics is preferred.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Additional incentives.

• Annual incentive bonus plan, subject to the terms and conditions of the plan.

• Remote work arrangement.