Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and supportive voice assistance to customers

• Promote financial products and services to enhance customer loyalty

• Achieve and surpass sales goals

• Receive performance-driven incentives

• Greet customers and address their inquiries

• Manage requests with a high standard of excellence

• Guarantee complete customer satisfaction

⛳️ Requirements

• High school diploma is necessary

• Experience in sales is advantageous

• Must be available to work a 6x1 schedule (Monday to Saturday)

• Work hours are 6 hours and 20 minutes daily

• Internet connection must have a minimum speed of 100 Mbps

• Wired network connection is required for desktop use

• Communicate clearly and objectively

• Utilize effective customer service techniques

• Demonstrate active listening and analyze customer needs

• Manage time effectively and prioritize tasks

• Show proactivity and a commitment to making a difference

• Work collaboratively as part of a team to develop creative solutions

• Maintain a results-focused mindset

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Desktop computer provided for remote work

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Comprehensive professional development program and career trajectory

• Inclusive and respectful workplace culture

• Partnership with Sesc

• Discount on Carrefour card for purchases at Carrefour locations

• Semiannual profit-sharing initiative

• TotalPass

• Pharmacy benefits

• Life insurance coverage

• Transportation allowance

• Optical reimbursement

• Meal voucher

• Incentive campaigns and performance awards