Customer Service, Mobile Communications, Inbound

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage incoming calls related to prepaid products, plans, SIM cards, top-ups, and basic technical questions.

• Deliver inbound customer service support for a prominent mobile communications brand.

• Operate within a professional project environment with designated points of contact.

• Plan your work assignments independently within the allocated project hours.

⛳️ Requirements

• Self-employed or freelancer status in your country of residence.

• Reside outside Germany but within the EU.

• Capability to issue compliant invoices to international clients according to the legal requirements of your country.

• Fulfill all tax obligations in your country of residence.

• Proficiency in the German language at C1/C2 level.

• Experience in telephone-based customer service is a plus.

• Possess an independent and well-organized approach to work.

• Have a long-term interest in contributing to the project.

• Maintain a stable internet connection (minimum 50 Mbps).

• Required equipment includes a headset, two monitors, a webcam, and a high-performance PC.

• Ensure a quiet, private home-office workspace free from third-party access or visibility.

• Confident usage of web-based tools is essential.

🏝️ Benefits

• Compensation based on hourly rate or productive minute, depending on the project model.

• Engage in a long-term major project with a stable workload.

• Access attractive and fair terms based on the project model.

• Receive personal support from an experienced team.

• Enjoy a high level of flexibility: you manage your assignments independently.

• Benefit from flexible working hours within the project framework.