Customer Service Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer assistance to students and their families, ensuring exceptional and efficient service.

• Support academic, financial, and administrative inquiries.

• Provide advice on internships, re-enrollment, and various institutional procedures.

• Address inquiries via WhatsApp and, when necessary, through video calls.

• Handle multiple customer interactions concurrently.

• Utilize a range of communication tools and systems.

• Guarantee a positive student experience by delivering personalized and solution-focused service.

⛳️ Requirements

• High school diploma is required.

• Proficiency in Microsoft Office is essential.

• Intermediate Excel skills are preferred.

• Must be available to work from 7:50 a.m. to 12:00 p.m. and from 1:12 p.m. to 5:50 p.m., Monday through Friday.

🏝️ Benefits

• Meal Voucher.

• Tuition Scholarships.

• Opportunity to receive two tuition scholarships for referrals.

• Wellness and Quality of Life Program.

• TotalPass.

• Zenklub.

• ECOA – Ânima Corporate School, providing over 100 free courses.

• Day off on your birthday.

• Half-day paid leave on the birthday of an employee’s child up to 16 years old.

• People Value Program: gift vouchers for educators during significant life events, such as marriage, childbirth, or achieving a new degree.

• Health Insurance.

• Dental Insurance.