Customer Service Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage both proactive and reactive customer service interactions.

• Reach out to students to offer assistance, respond to inquiries, and propose solutions.

• Focus on student retention and strategically address membership cancellations.

• Contact students with overdue balances to negotiate outstanding debts, providing installment plans or alternative payment options.

• Engage with students who have not enrolled in funds, offering tailored payment options and terms.

• Provide guidance regarding the platform, processes, and available services.

⛳️ Requirements

• Excellent communication abilities.

• Intermediate proficiency in Microsoft Office.

• Intermediate skills in Excel.

• Background in customer service.

• Interest in the events industry.

• Strong interpersonal, organized, communicative, and proactive skills.

• Must be a resident of Juiz de Fora, Minas Gerais.

🏝️ Benefits

• iFood Benefícios meal and food allowance (VA/VR).

• On-site meals provided on working days at the hub, with no deductions from the benefit.

• Home office allowance.

• Mobility allowance.

• Day off for birthdays.

• Flexible benefits for food, meals, mobility, education, and cultural activities.

• Health insurance available after the probationary period.

• Dental insurance provided after the probationary period.

• Annual benefit for newborns.

• Wellhub (formerly Gympass) access.

• Profit-sharing plan (PLR).

• Quality of Life Program, which includes yoga sessions.

• Viva Academy training platform access.

• Enrollment in over 100 courses on platforms like Conquer Plus, Udemy, and Alura.

• OnHappy, offering discounts on travel and leisure activities.

• Flexible working hours supported by a time bank.

• Continuous feedback and performance evaluations.

• Strong commitment to diversity and inclusion.

• Agile management style, horizontal leadership, and well-defined goals.

• A culture of continuous learning, featuring a corporate university and an annual national convention.